FREQUENTLY ASKED QUESTIONS

How do I know what size to order?

We provide a detailed size guide on each product page to help you choose the perfect fit. If you’re between sizes, we recommend sizing up for a more relaxed fit.

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options, including standard and expedited shipping. Estimated delivery times are as follows:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 1-3 business days

Shipping Confirmation & Order Tracking:You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes:  TwoLost is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:  TwoLost is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy: We currently do not ship outside the U.S.

Returns Policy: Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

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